FAQ
The questions we get asked
If you cannot find your answer here, write to us: we reply within 24 working hours.
What we do, and what we do not do
Are you a firm of accountants?+
No. KN SOLUTIONS carries on a business and management consultancy activity. We do not keep your books, do not draw up your annual accounts and sign no certificate: those engagements are reserved for experts-comptables registered with the Ordre des experts-comptables, the French professional body. We work from the figures your accountant produces, and gladly alongside them.
Do you give legal or financial advice?+
No more than that. We draft no legal instruments, defend no case and issue no personalised recommendation on investments — those activities belong to lawyers and to authorised conseillers en investissements financiers. What we do is prepare with you the files you will hand over to them, and tell you when the time has come to call them.
In practice, what is a diagnostic for?+
To replace a hunch with a measurement. In 4 hours of analysis on your real figures, we produce a written assessment and three to five levers ranked by impact and by difficulty. The document is yours: nothing obliges you to carry on with us. See the package in detail.
Do you work with businesses of every size?+
Our formats are built for small and medium-sized businesses, say from three to a hundred employees. Below that, a diagnostic or a one-off session is almost always enough. Above it, our subscriptions remain relevant on a well-defined perimeter, but we do not claim to cover the executive management of a group.
How an engagement runs
Who actually does the work?+
The consultant who framed your subject sees it through to the end. We do not sell through a partner and deliver through a junior: that is why we deliberately limit the number of engagements run in parallel.
What happens between two sessions?+
At the standard level, included in all our rates: a written report after every session and an answer to your questions by email within two working days. The Follow-up and Enhanced follow-up levels add a weekly call, a direct line and a monthly steering committee. See the levels of support.
What does “hours included” mean?+
It is the actual working time set aside for your file, sessions and preparation alike: /forfait-diagnostic h on a diagnostic, 7 h per day of work, 12 h per week and 40 h per month on a subscription. Beyond that, the extra hour is charged at €140, and never without your prior written agreement.
Do you work on site or remotely?+
Both. Video calls are free and suit preparation as well as follow-up. Travel is charged by distance, from Seine-et-Marne to mainland France. Decisive meetings and negotiations, on the other hand, are better held at your premises or at the prospect's: that is where the relationship is won.
Do my figures stay confidential?+
Yes. Everything you entrust to us is covered by a 5-year confidentiality undertaking, which outlives the end of the engagement. We name no client without their written agreement, and we do not work for two direct competitors at the same time without telling you.
Rates, payment and cancellation
Why are your prices published?+
Because a quote to be haggled over wastes two weeks for everyone. Our formats are standardised, so they can be costed: €80 an hour in the Launch tier, €950 a day in Strategic partnerships. You configure, you see the total, you book.
What sets the three tiers apart?+
The level of access and the seniority of the person across the table. The Launch tier is for founders and small businesses, on well-framed subjects; Growth equips the prospecting and keeps an SME's pipeline moving; Strategic partnerships takes on the negotiation of an alliance or a distribution agreement at the highest level. Every field belongs to a tier, shown under Our fields.
When and how do I pay?+
Payment is made online when you order, on a secure SumUp payment page: Bank card, Apple Pay and Google Pay. The amount and the reference of your order are shown just beforehand, and you receive an invoice you can deduct from your profit.
What if no consultant is free on my date?+
We check the diary as soon as your order comes in and confirm within 24 h. Should your slot prove impossible to hold, we offer you another date or another consultant, and failing that we refund you in full.
Can I cancel or reschedule?+
Yes, free of charge up to 48 h before the session. After that, 50% of the amount is retained in the event of cancellation, and rescheduling at your request is charged at €90.
Does a subscription tie me in over time?+
No. It starts at 1 week and can be ordered online for up to 6 weeks or months. You renew when you decide to: there is no automatic renewal and no notice period to serve.
A decision to make this week?
Tell us the subject and the date that suits you: we will confirm the slot and the consultant the same day.