Consultancy terms and conditions

Version in force. These terms apply from the moment they are published online. The version applicable to an engagement is the one accepted on the day of the order.

Article 1 — Identification of the provider

Kyllian Novella, Entrepreneur individuel (micro-entreprise), principal place of business at 4 rue Henri François, 77330 Ozoir-la-Ferrière, registration in the RCS (French trade and companies register) of Melun under number 984 204 834, APE code 70.22Z — Conseil pour les affaires et autres conseils de gestion, trading under the name KN SOLUTIONS, hereinafter “the Provider”.

Email: contact@novella-solutions.com.

Article 2 — Purpose and scope

The Provider carries out, for the client, business-introduction and commercial advisory services: a diagnostic, sessions, full-day engagements and subscriptions, dealing with business introductions, sales development, partnerships and networks, the shaping of the offer or commercial negotiation.

The scope expressly excludes keeping the books and drawing up the annual accounts, which are reserved for experts-comptables registered with the Ordre des experts-comptables; giving legal advice as a principal activity and drafting legal instruments on behalf of others, which are reserved for the professions covered by the loi n° 71-1130 du 31 décembre 1971; and any personalised recommendation on financial instruments, which is reserved for authorised conseillers en investissements financiers. The client remains responsible for their own management decisions.

Article 3 — Obligation as to means

The Provider is bound by an obligation as to means. It brings to bear the care and the skills expected of a consultancy professional, without guaranteeing any given economic, commercial or financial result, which depends on factors beyond the parties' control, first among them the client's actual implementation of the recommendations.

Article 4 — Ordering, prices and payment

The prices shown on the site are stated in euros, all taxes included. They range from €80 to €150 an hour and from €390 to €990 for a diagnostic package, according to the tier the subject belongs to.

The order is placed online. The amount is entirely recalculated by the Provider when the order is received: the total displayed by the browser has no contractual value in the event of a discrepancy.

Payment of 100% falls due when the order is placed, on a secure payment page operated by SumUp (Bank card, Apple Pay and Google Pay). The Provider confirms the slot and the identity of the consultant within 24 hours. Should nothing be available, another date is offered or the payment is refunded in full.

An invoice is issued for every order. Between businesses, any late payment of a sum still due gives rise as of right to penalties at the increased statutory interest rate and to a fixed recovery charge of €40, in accordance with articles L. 441-10 et D. 441-5 du code de commerce (the French Commercial Code).

Article 5 — Volume of work

Every package includes a volume of actual working hours, sessions and preparation alike: 4 hours for a diagnostic package, 7 hours per day of work, 12 hours per week and 40 hours per month of subscription.

Any hour beyond that volume is charged at €140 and may only be undertaken once the client has agreed in writing. Hours not used under a weekly subscription carry over to the following week, within the current month; they are neither refunded nor carried further.

Article 6 — How the work is delivered

Sessions are held by video call or at the client's premises, according to the choice made when ordering:

• By video call — no extra charge
• At your premises — Seine-et-Marne (77) — €60
• At your premises — rest of Île-de-France — €120
• At your premises — mainland France — €250

The travel charges shown cover transport and, for mainland France, any accommodation. No further expense is passed on without prior written agreement.

Article 7 — The client's obligations

The quality of the conclusions depends directly on the quality of the information provided. The client undertakes to send, before work begins, the following:

• A Kbis extract (French company registration certificate) less than three months old
• The last two sets of annual accounts, or interim accounts
• An organisation chart or a list of the people involved
• Read access to the management tools covered by the engagement

The client warrants that the information supplied is accurate and complete, appoints a single contact empowered to decide, and gives the consultant access to the people and the data required. The Provider cannot be held liable for erroneous conclusions arising from inaccurate or incomplete information.

Article 8 — Levels of support

The written report after every session and the answer to questions by email within two working days are included in all the rates. Two further levels may be taken out:

• Standard — A written report after every session and an answer to your questions by email within two working days. Included in all our rates. Included.
• Follow-up — A 30-minute follow-up call every week, on top of the sessions, to keep the action plan on track between meetings. €45 on a diagnostic or a session, €490 per month of subscription.
• Enhanced follow-up — A weekly call, a direct line open Monday to Friday, and a monthly steering committee with your partners or your management team. €90 on a diagnostic or a session, €950 per month of subscription.

Article 9 — Deliverables and intellectual property

The deliverables are handed over within 5 working days of the debrief session. They are assigned to the client for its internal needs, once the price has been paid in full.

The Provider retains full ownership of its methods, models, templates and tools, whether pre-existing or developed during the engagement. The client undertakes not to pass them on to third parties or to market them.

Article 10 — Confidentiality

Each party undertakes not to disclose the confidential information received from the other during the engagement, for as long as it lasts and for 5 years after it ends. The Provider names no client as a reference without their written agreement.

The Provider informs the client if it is considering working for a direct competitor at the same time, in which case the client may bring the engagement to an end without penalty, the services already carried out remaining payable.

Article 11 — Liability

Its liability is limited to direct and foreseeable loss, and capped at the total amount excluding VAT actually paid for the engagement concerned. Indirect loss is excluded, in particular loss of turnover, of margin, of customers or of reputation. These limitations apply neither in the event of gross or wilful misconduct, nor in the event of personal injury.

Article 12 — Rescheduling, cancellation and end of engagement

The client may cancel or reschedule free of charge up to 48 hours before the session. After that, 50% of the amount paid is retained in the event of cancellation, and rescheduling requested by the client is charged at €90.

A subscription is taken out for a fixed term, from 1 week to 6 weeks or months. It does not renew automatically: no renewal takes place without a new order, and no notice is required.

Should the consultant be unavailable through the Provider's own doing, the session is rescheduled to an agreed date or refunded in full, at the client's choice.

Article 13 — Right of withdrawal

The services are intended for the purposes of the client's professional activity. Where the client nonetheless falls within the scope of article L. 221-3 du code de la consommation (the French Consumer Code) — the purpose of the service falling outside their main activity and a headcount of five employees or fewer — they have a fourteen-day withdrawal period.

By expressly asking, when ordering, for the service to begin before that period expires, the client accepts the loss of that right once the service has been fully carried out, and agrees to pay the amount corresponding to what has been supplied should they withdraw while it is under way, in accordance with articles L. 221-25 et L. 221-28 du même code.

Article 14 — Personal data

The data processing carried out in connection with the order and the engagement is described in the privacy policy.

Article 15 — Complaints and mediation

Any complaint must be sent in writing to contact@novella-solutions.com or by post to the registered office. The Provider undertakes to reply within 30 days.

Failing an amicable solution, and where the client is a consumer within the meaning of the code de la consommation, they may refer the matter free of charge to the consumer ombudsman with jurisdiction over the Provider, in accordance with article L. 612-1 du même code. That ombudsman's details are provided on simple request to contact@novella-solutions.com. The consumer may also use the European online dispute resolution platform.

Article 16 — Governing law

These terms are governed by French law. In the event of a dispute with a consumer, the competent courts are those of the defendant's place of residence or of the place where the service is carried out, at the claimant's choice. Between businesses, jurisdiction is given to the court in whose district the Provider's registered office lies.